RTV Blog

It’s funny how we can all yak and speculate–self included–in this forum but not be bothered with calling replaytv as if their inferior intellect and little experience with replaytv’s somehow inhibits them from telling us basic information to which we don’t have access.

snark

I just called and talked to Cory, then a follow up call answered by Jacky (male). Both seemed intelligent, both spoke fluent american english with an american accent. Oh I remember why I never call replaytv: it’s those blasted conversations with Indian CS people that I can’t understand, and have been trained minimally.

Anyway, the question/answer style call with Cory went something like this (paraphrasing):

disclaimer: it is possible there are factual errors–a typical CS doesn’t know everything or a miscommunication could occur. However, calling a replaytv CS is a better source then asking forum members that don’t know.

c: Does ReplayTV have a list of digital-analog converter boxes that are or will be supported?

C: No, the customer service people like myself have not been given a list. There is no list availible.

c: Is ReplayTV planning to support them in the future? When?

C: Yes, but I don’t have any info when.

c: Will ReplayTV still accept $300 for lifetime service if one wants lifetime?

C: Yes.

c: Does ReplayTV plan to continue offering guide info 3-4 years in to the future?

C: Yes, and no stopping date is known.

c: What parts of ReplayTV does DirectTV own? the IP?

C: DirectTV owns the HD software. DNNA still owns the ReplayTV set-top boxes [e.g. 4000s 5000s]

c: [yay]

c: Are there currently problems with the ReplayTV servers doing activations?

C: Yes, we’ve been working on the problem for a week so far.

c: Is there tricks a replaytv user can do on his end to get a replaytv to activate?

C: no/none that he knows.